News and Updates

Articles (46)

02/15/19 - Zoom is Here! Conferencing for Everyone!

Announcement for the new Zoom web conferencing service. Provides information to get started using teh service and where to go for assistance.

02/19/19 - Phishing Email Alert (Resolved)

Universities and businesses nationwide, including Dominican University, are targeted with phishing e-mails in an attempt to trick users into downloading malicious software or into revealing their user names, passwords, or other personal information. In some instances, these e-mails may appear to come from the Support Center or another support group at Dominican University.

02/19/19 - Phishing Email Alert (Resolved)

Universities and businesses nationwide, including Dominican University, are targeted with phishing e-mails in an attempt to trick users into downloading malicious software or into revealing their user names, passwords, or other personal information. In some instances, these e-mails may appear to come from the Support Center or another support group at Dominican University.

03/09/18 - Critical Voicemail Maintenance (Resolved)

Friday, March 9 from 6:00 pm till 10:00 pm, replacement equipment is scheduled for installation. During this time, the voicemail system will be unavailable to access or record new voicemails.

03/27/18 - Assignments not Integrating with Turnitin (Resolved)

Information Technology is reporting an integration issue with Turnitin. The issue has been reported to our vendor and they are actively working to resolve it.

03/27/18 - Support Portal Unplanned Maintenance (Resolved)

This is an unplanned maintenance window and will begin this evening from 3/27/2018 11:00pm CST to 3/28/2018 1:00am CST.

04/02/18 - Network Slowness and Page Access Times (Resolved)

Information Technology is aware of slow network performance and page load times for users at both the Main and Priory Campuses accessing resources off campus. We have identified the source of the issue and are actively working to remediate the slow performance. Further updates for this service problem will be provided on this page.

04/03/18 - Voicemail is Currently Unavailable (Resolved)

Information Technology is reporting that there is an issue with our voicemail system. Currently, callers cannot leave voicemails.

04/05/18 - Jenzabar EX and Izenda Systems Unavailable (Resolved)

Beginning at 10:15am, Information Technology is aware of a network service outage that impacts access to the Jenzabar EX and Izenda systems. We are taking corrective action immediately and anticipate a return to service within the next 30 minutes. MyDU course registration and all activities through MyDU remain available.

04/09/19 - Outbound Calling Not Working (Resolved)

Information Technology is aware of an issue with the phone system not allowing outbound calling. Our vendor is activy working on a solution to the issue. Further updates will be provided on this page.

04/12/18 - Phishing Email Alert (Resolved)

Universities and businesses nationwide, including Dominican University, are targeted with phishing e-mails in an attempt to trick users into downloading malicious software or into revealing their user names, passwords, or other personal information. In some instances, these e-mails may appear to come from the Support Center or another support group at Dominican University.

05/03/19 - Main Campus Voicemail is Down (Resolved)

Information Technology is aware of voicemail not working on the main campus.

05/17/19 - Main Campus Outbound Calling is Down (Resolved)

Information Technology is aware of an issue with the phone system not allowing outbound calling. Our vendor is aware of the issue and is actively working on a solution.

06/21/18 - Campus-to-Campus Calling Using Only 4 Digits is Down (Resolved)

Information Technology is reporting that we are currently experiencing a campus-to-campus calling issue.

07/10/18 - Notice of Infrastructure Maintenance Windows (Resolved)

Information Technology is giving notice of maintenance that will be performed to our internet between the dates of July 10th and July 14th.

07/16/18 - Notice of Network Maintenance Windows (Resolved)

Information Technology is providing advanced notice of network maintenance scheduled between the dates of July 17th and July 20th.

07/31/18 - Outbound Calling (Resolved)

Outbound calling has been restored and all phone calling operations returned to normal.

08/15/18 - Phishing Email Alert (Resolved)

Universities and businesses nationwide, including Dominican University, are targeted with phishing e-mails in an attempt to trick users into downloading malicious software or into revealing their user names, passwords, or other personal information. In some instances, these e-mails may appear to come from the Support Center or another support group at Dominican University.

08/16/18 - Notice of Infrastructure Maintenance Windows 8/17 and 8/21 - 8/23 (Resolved)

Information Technology is providing notice of network maintenance to be performed between the dates of August 17th and August 23rd. Internet access and network connectivity may be intermittent in the locations listed.

08/20/18 - Phishing Email Alert (Resolved)

Universities and businesses nationwide, including Dominican University, are targeted with phishing e-mails in an attempt to trick users into downloading malicious software or into revealing their user names, passwords, or other personal information. In some instances, these e-mails may appear to come from the Support Center or another support group at Dominican University.

08/28/18 - Canvas Outage (Resolved)

Information Technology was made aware of a global Canvas outage on 8/28/18 that began at 6:46pm and was resolved by 7:03pm.

08/28/18 - MyDU Not Loading (Resolved)

Information Technology is aware of MyDU not loading a webpage. We are currently working with our vendor to resolve the issue. Further updates will be provided on this page.

08/29/18 - Campus-to-Campus 4-digit Dialing Down (Resolved)

Information Technology is aware of phone trouble that is primarily affecting Campus-to-campus calling.  4-digit dialing between campuses is currently unavailable and our vendor is actively working to resolve the issue. Our vendor estimates phone service to be restored by approximately 11:30 AM.

08/29/18 - Turnitin Service Disruption (Resolved)

Information Technology is reporting that the Turnitin service was experiencing intermittent issues caused by a service disruption. The Issue occurred between 12:13pm and 2:15pm and has been resolved.

08/30/19 - Notice of Voicemail Outage (Resolved)

Information Technology is giving notice of a planned voicemail outage on August 30th.

09/20/18 - Turnitin Service Disruption (Resolved)

Users may have experienced issues with logging in, uploading, and submitting papers to Turnitin today. This was due to a software bug, which has been resolved by the vendor.

09/20/19 - Network Drives Service (Resolved)

We have resolved the file server issue. At this time all network drive access is restored and accessible as normal. If you are now unable to access your network drives, you may need to restart your computer.

Thank you for your patience as this was resolved and if you have other questions, please reach out to supportcenter@dom.edu so we may assist.

10/04/18 - Notice of Network Maintenance (Resolved)

Information Technology is providing advanced notice of network maintenance scheduled on Thursday October 4th and Friday October 5th.

10/23/18 - Phishing Email Alert (Resolved)

Universities and businesses nationwide, including Dominican University, are targeted with phishing e-mails in an attempt to trick users into downloading malicious software or into revealing their user names, passwords, or other personal information. In some instances, these e-mails may appear to come from the Support Center or another support group at Dominican University.

10/30/2020 - Digital Certificate Renewal

DU IT routinely updates digital certificates as they expire.  Digital certificates are used to secure data transmissions.  This Friday, October 30th, a new certificate will be applied to the Wi-Fi networks.  If you use 'DU Wireless' and/or 'DU Resident' your wireless device may prompt you to verify the new certificate.  Below are some details to assist you in this process.

11/13/19 - Outbound Calling Unavailable (Resolved)

Information Technology is aware of an issue with the phone system not allowing outbound calling. Our vendor is actively working on a solution to the issue. Further updates will be provided on this page.

12/21/18 - Support Center Holiday Hours of Operation

The Support Center will be closed during the winter break holiday.

Hoonuit Has Been Replaced by Linkedin Learning

This July Hoonuit will be replaced by LinkedIn Learning, formerly Lynda.com

Registration, Add/Drop and Prerequisite Forms Gone Digital.

Information on new workflow for digital registration, add/drop and prerequisite form process.