Computer Replacement Request

Computers eligible for replacement must be a primary device and 5 or more years old. To submit a computer replacement request, you need to provide your computer’s name. Below are instructions on how to find your computer’s name on a PC and a MAC before submitting your request.

PC

To find your computer’s name on a PC:

1. Click the Start button
2. In the search box, type pc name
3. Click view your PC Name
4. Under Device Specifications you will find the computer name listed as the device name. The device name will be six numbers follow by a -w. Example 354988-w

MAC

To find your computer’s name on a MAC:

1. Click on the Apple logo in the top left corner
2. Click on System Preferences
3. Click on the Sharing icon
4. The computer name will appear at the top of the window that opens in the computer name field. The device name will be six numbers follow by a -M. Example 354988-M

Requests will be reviewed and verified for a replacement approval. If you are eligible for a replacement, you will receive instructions on how to schedule an appointment for a computer replacement and any preparation that needs to be completed.