DESCRIPTION
This service is for requesting a refund for a print job or printing funds that were not added from the print kiosk. Print jobs that completed incorrectly, or charges for an incomplete print job can be refunded here.
The following types of reasons are not acceptable grounds for a refund:
- Wrong file was printed
- Print job exceeds $3.00
- Print job stayed in printing queue, but did not print
- Running out of printing funds
- No longer wanting a printing job
- Mistakenly printing from another printing account
ELIGIBILITY
The following communities are eligible to request this service:
- Part- and Full-Time Faculty
- Part- and Full-Time Staff
- Part- and Full-Time Students
- Library Guest Account holders
AVAILABILITY
Submissions for printing refunds are available 24/7; however, time and date restrictions may be placed upon request.
SUPPORT
Contact the Support Center at (708) 524-6888, visit the Support Center at Lewis Hall 048 or browse to https://support.dom.edu to submit a case.
SERVICE LEVEL AGREEMENT (SLA)
The target delivery time for printing refund requests is within five (5) business days after all information has been submitted online and approved by the direct supervisor and Information Technology.