Poly CCX 350 Desk Phone Quick Start Guide - Microsoft Teams

The Poly CCX 350 desk phone supports making and receiving calls through Microsoft Teams, but it is not required to use Teams Calling. Desk phones will be assigned to certain community members based on their job responsibilities and available inventory.

Use the Softkeys beneath the screen and the Back and Navigation keys to move around and make selections.

 

MAKE A CALL

  1. From the Home screen, press the Calls softkey.
  2. Search for and select a contact or choose from your Favorites or Recents.
  3. Press the Call softkey.

RECEIVE A CALL

When someone calls you, you’ll get a notification on the screen that lets you Accept or Decline.

Alternatively, you can pick up the handset to Make and Receive calls.

In-Call Features

PLACE A CALL ON HOLD

  • During an active call, press the Hold button on the phone.
    • Press the button again to resume the call.

OR

  • Press the 3 dots softkey and choose Put call on hold.
    • Press the Play softkey, to resume the call.

MANAGE MULTIPLE CALLS

  • During an active call, press the green Phone softkey to answer the incoming call. The original call will automatically be placed on hold. Repeat as needed for each incoming call.
  • To resume a call, press the 3 dots softkey then select Swap call to return to each call or select End on-hold call when needed.

Tip: All active calls will be visible at the top of the screen.

 

MUTE YOUR LINE

  • Press the Mute button on the phone to mute your line. Press it again to unmute.

TRANSFER A CALL – During an active call

Blind Transfer

  1. Press the Transfer button on the phone.
  2. Select Transfer now. The call is automatically placed on hold.
  3. In the Search for people field search for a contact and select them or enter a phone number. The call transfers to the intended recipient and is disconnected from you.

TRANSFER A CALL

Consultative Transfer

  1. Press the Transfer button on the phone.
  2. Select Consult first. The call is automatically placed on hold.
  3. In the Consult: Search for people field search for a contact and select them or enter a phone number.
  4. After the intended recipient agrees to take the call, press the 3 dots softkey.
  5. Press Transfer, then select OK to confirm the transfer.

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CONFERENCE

  1. During an active call, press the People softkey.
  2. Navigate to Add people and search for the contact.
  3. Select the intended contact to add them to the call. Repeat as needed.

Basic Settings

FORWARD ALL CALLS

  1. Navigate to the 3-dash icon.
  2. Select Settings, then select Calling.
  3. Toggle Call forwarding on.
  4. Choose Forward to Voicemail OR Contact or number.

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VOICEMAIL

  1. Press the Voicemail softkey.
  2. Navigate to the desired voicemail.
  3. To listen, navigate to then select the Play icon.
  4. Press the Calls softkey to return the call or press the Trashcan softkey to delete.

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