Call Handling - Microsoft Teams

During a Teams call, you can take many actions. Here are a few common scenarios:

 

Place a call on hold 

Select More actions More options button in your call window and choose Hold. Everyone on the call will be notified that they've been put on hold. Continue your call by selecting Resume.

 

Transfer a call

Select More actions More options button > Transfer in your call controls. Then, type in the name of the person you want to transfer the call to and select them. To finish, select Transfer

 

Consult then transfer 

If you want to check in with someone before you transfer a call to them, select More actions More options button > Consult then transfer

Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear. You can call them or consult with them over chat. When you're ready, select Transfer.

 

Add a delegate

You can select someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re sharing your phone line with them, so they can see and share all your calls. 

To assign a delegate, select Settings and more Select to see more options next to your profile picture. Choose Settings General. Under Delegation, select Manage delegates. There you'll see who you're a delegate for and add and remove your own delegates.  

 

Share a line with a delegate

Select Settings and more Select to see more options next to your profile picture at the top of Teams and choose Settings General. Under Delegation, select Manage delegates. Select Your delegates and type the person's name in the Add a delegate box.