What is the print management system at DU?
A print management system is implemented across campus using PaperCut. Faculty, staff, students and guests are able to print to public printers from workstations or personal devices. Once your job has been submitted, you are able to release that job from any of the swipe-enabled printers that support the desired format (color/grayscale). There are several ways to submit a job for printing:
Click here to see how to release jobs at the public printers.
Where are Color printers on campus?
Color printers can be found at the following locations:
- Coughlin Commons
- Coughlin Hall - Lower Level
- Crown Library - Lower Level / 1st Floor / 2nd Floor / 3rd Floor
- Fine Art- 1st Floor
- Lewis Hall- Tech Center
- Lewis Hall - 3rd Floor
- Mazzuchelli Hall - 3rd Floor
- Mazzuchelli Hall - 2nd Floor - CCL
- Parmer Hall - 2nd Floor - Northeast
- Parmer Hall - 4th Floor
- Parmer Hall - Lower Level
Where do I access my personal printing portal?
Access to your personal printing portal is available at https://print.dom.edu.
How much do I receive in printing funds?
At the start of each semester, all students are allocated $25 in technology printing funds. Following the add/drop deadline, students enrolled full-time receive an additional $25 in printing funds for that semester.
Each $25 credit covers approximately 325 single-sided pages of printing through Technology Fee-supported services. Please note that while personal printing credits roll over from semester to semester, technology printing funds do not carry over from Fall to Spring.
Faculty are encouraged to be mindful of printing volumes required for their courses and to consider electronic distribution of materials via Canvas whenever possible.
Faculty and staff should charge printing costs to their respective department or office accounts. If you need to be added to a department printing account, then please click here.
How Much Does It Cost to Print or Make Copies?
The cost associated to printing is as follows:
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Single Sided
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Duplex (Double Sided)
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Black & White Printing
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$0.07
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$0.05 (Per side)
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Color Printing
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$0.25
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$0.20 (Per side)
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What happens if I run out of printing funds?
The system provides “overdraft” protection of $1, or about 13 single sided black and white pages of print. If you purchase or deposit funds to your Star Card, these will be applied to your overdraft balance first. Any remaining credit will be added to your account.
Can I get a refund for jammed or damaged print jobs?
Charges for a missing or damaged printout due to a printer problem are eligible for a refund. Refund requests must be made within one week of the print date via the print management user portal. To make a request, select “Recent Print Jobs” followed by the “request refund” link for the job you would like a refund for, and enter a reason for the request. Alternatively, You can submit a Printing Refund Request.
Printing charges related to user error will not be credited. Some of examples include:
- Printing to the wrong printer, or selecting the wrong paper size or orientation
- Printing the wrong document
- Printing more copies than needed
- Failure to logoff and another student uses your account
- Print jobs that are lost or thrown away
Can I transfer my print funds or request a refund of print funds?
Print credits are not transferable and are non-refundable.
Do printing funds rollover from semester to semester?
University-assigned print credits will not rollover from one semester to the next. Any remaining print funds that were purchased or deposited rollover from term to term.
Does Support Center Deliver Printing Paper?
Support Center doesn't deliver copier paper to departmental offices. Departments can contact Office Services for copier paper. Support Center supplies paper for common areas only.
Does the Support Center Deliver Toners?
The Support Center manages the public printer and will replace toners if needed. Toners for departmental devices must be request and picked up from the Support Center. We will not deliver the toner.
Does the system indicate the environmental impact of my printing?
Yes, the print management portal summary page shows an estimated environmental impact by user. The Environmental Dashboard is available on your portal page at https://print.dom.edu/.