A Help Ticket is submitted because an applicant has forgotten their Slate Password or is having other issues logging into their account.
Forgotten Password
Go to the Profile Tab
Click on Account
Click on Reset
Redirect to Portal
Application Status Portal
Issues logging in with Password
Check to make sure the Birth Date is correct, ½ the time that is an issue
Correct Birth Date if necessary
Applicant does not have access to the Email they used when signing up for an Account
Click Contact/Address
Inactivate existing email address by clicking on the email address under Type
Click on arrow on right hand box on Type
Click Inactive
Click Save
Click New Device under Type
Click on arrow on left hand box on Type and chose Email
Under Value type the new email address
Click on Redirect to Portal
Click on Application Status Portal
Click Reset