Resetting Account Passwords

Overview and Processing information for resetting passwords for applicants in Slate.

Overview 

• A Help Ticket is submitted because an applicant has forgotten their Slate Password or is having other issues logging into their account. 

Process 

• Forgotten Password 

• Go to the Profile Tab  

• Click on Account 

• Click on Reset 

• Redirect to Portal 

• Application Status Portal 

• Issues logging in with Password 

• Check to make sure the Birth Date is correct, ½ the time that is an issue 

• Correct Birth Date if necessary 

• Applicant does not have access to the Email they used when signing up for an Account 

• Go to the Profile Tab 

• Click Contact/Address 

• Inactivate existing email address by clicking on the email address under Type 

• Click on arrow on right hand box on Type 

• Click Inactive 

• Click Save 

• Click New Device under Type 

• Click on arrow on left hand box on Type and chose Email 

• Under Value type the new email address 

• Click Save 

• Click on Account 

• Click on Reset 

• Click on Redirect to Portal 

• Click on Application Status Portal 

• Click Reset