Pre-Program Support
Account Management
New Teachers
- Teachers are onboarded following standard procedures. Once all required documentation is completed with OPC, an onboarding request is submitted to IT.
- Teachers are considered DU staff and receive DU credentials. They are added to the Gifted & Talented printing group but do not receive DU laptops and are not visible in the directory (visibility is managed by OPC).
- In Active Directory (AD), their description should be set to: “Gifted & Talented (Insert Current Year)” for easy lookup.
- Credentials are sent to their personal email within 1–2 days of the onboarding request.
- Once credentials are received, teachers may visit the Support Center to obtain their Star Card.
- If onboarding more than five teachers at once, the Program Director should coordinate with the Support Center Manager to issue Star Cards in a group session.
Returning Teachers
- OPC must submit a request to extend account access through the new program end date.
- The G&T Returning Accounts Workflow should be added to the ticket to:
• Update the AD description.
• Unhide email addresses in the Outlook directory.
- Once completed, the Program Director should be notified and instructed to distribute password reset instructions to returning teachers.
Separated Teachers
- Teachers who do not return for the current summer should be separated like standard employees.
- OPC must submit individual separation cases for each teacher.
New Runners
- Runners require a DU ID to receive a Star Card.
- The Program Director must complete the designated form for each runner.
- If onboarding more than five runners, a group Star Card session should be scheduled with the Support Center Manager.
Returning Runners
- Returning runners should visit the Support Center to verify Star Card activation. Reprints will be provided if necessary.
General Runner Access
- Runners typically do not receive personalized accounts due to age restrictions.
- The Program Director must request activation of the gtvisitor@dom.edu account at the start of the program.
- The password should be reset, and the account set to expire at the program’s end.
- This account enables access to printing, Wi-Fi, and campus computers.
Student Access
- If students require computer or Wi-Fi access, the Program Director must complete the guest account form.
- Students will be issued generic conference accounts that support simultaneous use.
Classroom Preparation & Training
Specialized Software & Equipment
- The Program Director must meet with Support Services at least three weeks before the program begins to discuss software and equipment needs.
- Requests made after this deadline may not be accommodated in time.
- Equipment is limited to ELP, classroom, and event inventory.
- Physical setups must be documented in the IT Event Calendar.
- Any specialized software must be free or funded by the Gifted & Talented program.
- A ticket must be submitted to the Endpoint Team to remove software after the program ends.
Classroom Checks
- During the equipment/software meeting, the Program Director should provide a list of classrooms being used.
- These rooms will be inspected by the Support Center the week prior to program start.
Classroom Training for Runners
- Runners receive basic troubleshooting training (~30 minutes).
- The Program Director must coordinate training time with Support Services team.
During Program Support
Printer Support
- Printers are checked daily during Week 1, then every other day starting Week 2.
- Users should report issues to the Support Center immediately and avoid attempting self-repairs.
General Support
- The Support Center assists with classroom, printer, and technical issues.
- Support is available Monday–Friday, 7:45 AM to 5:00 PM (summer hours).
- Contact via phone, email, or support request.
Post-Program Support
Account Management
Teachers
- At program end, a list should be submitted to the Support Center to:
• Set account expiration (limits access without disabling).
• Update AD descriptions.
• Hide accounts from the Outlook directory.
- Managed via the G&T Accounts – End of Program Workflow.
Runners
- The general runner account will automatically expire at the program’s end. No further action is required.
Classroom Clean-Up
- Equipment pickup must be documented in the IT Event Calendar.
- Classroom checks will be conducted after the program concludes