What to Do If Something Goes Wrong During the Windows 11 Upgrade

While most upgrades go smoothly, here’s what to do if you run into trouble during the process: 

Common Issues & Fixes 

1. The Upgrade Doesn’t Appear in Software Center 

Try this: 

  • Open Control Panel > launch Configuration Manager. 

  • Go to the Actions tab. 

  • Select Machine Policy Retrieval & Evaluation Cycle > click Run Now. 

  • Wait one minute and recheck Software Center and select Install. 

 

2. OneDrive Isn’t Syncing 

  • Click the OneDrive icon in the system tray. 

  • Make sure it says "Up to date." 

  • If not, click it and sign in if prompted. 

  • Go to Settings > Manage Backups and confirm Documents, Desktop, and Pictures are toggled ON. 

  • Click the cloud again and ensure syncing resumes. 

 

3. Browser Bookmarks/Favorites Are Missing After Upgrade 

If you forgot to sync or export your bookmarks: 

  • Try signing into your browser account post-upgrade. 

  • Check if your data restores automatically. 

 

4. The Installation Fails or Gets Stuck 

If your PC crashes, freezes, or displays an error: 

  • Restart your machine. 

  • Try the upgrade again through Software Center. 

 

If you feel unsure or just want a hand through the process, please contact the Support Center directly:

Support Center, Lewis Hall- Room 048
(708) 524-6888 | supportcenter@dom.edu

Fall/Spring Hours of Operation:
• Monday-Thursday: 7:45 am-7:00 pm
• Friday: 7:45 am-5:00 pm
• Saturday: 9 am-12:00 pm
• Sunday: 12:00 pm-5:00 pm


Summer Hours
• Monday-Friday: 7:45 am-5:00 pm
• Saturday: Closed
• Sunday: Closed

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