What to Do If Something Goes Wrong During the Windows 11 Upgrade

While most upgrades go smoothly, here’s what to do if you run into trouble during the process.

While most upgrades go smoothly, here’s what to do if you run into trouble during the process: 

Common Issues & Fixes 

1. The Upgrade Doesn’t Appear in Software Center 

Try this: 

• Open Control Panel > launch Configuration Manager. 

• Go to the Actions tab. 

• Select Machine Policy Retrieval & Evaluation Cycle > click Run Now. 

• Wait one minute and recheck Software Center and select Install. 

 

2. OneDrive Isn’t Syncing 

• Click the OneDrive icon in the system tray. 

• Make sure it says "Up to date." 

• If not, click it and sign in if prompted. 

• Go to Settings > Manage Backups and confirm Documents, Desktop, and Pictures are toggled ON. 

• Click the cloud again and ensure syncing resumes. 

 

3. Browser Bookmarks/Favorites Are Missing After Upgrade 

If you forgot to sync or export your bookmarks: 

• Try signing into your browser account post-upgrade. 

• Check if your data restores automatically. 

 

4. The Installation Fails or Gets Stuck 

If your PC crashes, freezes, or displays an error: 

• Restart your machine. 

• Try the upgrade again through Software Center. 

• Still having issues? Submit a ticket with your computer’s asset tag number. 

 

If you feel unsure or just want a hand through the process, please contact the Support Center directly:

Support Center, Lewis Hall- Room 048
(708) 524-6888 | supportcenter@dom.edu

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