Request a Printing Refund

Tags Refund

 

Description

This service is for requesting a refund for a print job or printing funds that were not added through Stars Connect. Print jobs that were completed incorrectly, or charges for an incomplete job.

The following types of reasons are not acceptable grounds for a refund:

  1. Wrong file was printed
  2. Print job exceeds $3.00
  3. Print job stayed in printing queue, but did not print
  4. Running out of printing funds
  5. No longer wanting a printing job
  6. Mistakenly printing from another printing account  

Eligibility

The following communities are eligible to request this service:

  1. Part- and Full-Time Faculty
  2. Part- and Full-Time Staff
  3. Part- and Full-Time Students
  4. Library Guest Account holders

Availability

Submissions for printing refunds are available 24/7; however, time and date restrictions may be placed upon request.

How To:

  1. Navigate to print.dom.edu
  2. Sign-in with your Dominican username and password.
  3. Select "Recent Print Jobs" from the left hand pane.
  4. Locate the print job that you would like to request a refund for.
  5. Select "request refund" for that listed job.

Alternatively, you can submit a Printing Refund Service Request. 

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