DESCRIPTION
Request the creation or revision of a knowledge base article (KBA).
PRICING
There is currently no charge to use this service, unless detailed in optional services. These costs may be associated to a departmental account.
ELIGIBILITY
The following communities are eligible to request this service:
- Part- and Full-Time Faculty
- Part- and Full-Time Staff
AVAILABILITY
Requests for KBA's is available 24/7; however, time and date restrictions may be placed upon request.
SUPPORT
Contact the Support Center at (708) 524-6888, visit the Support Center at Lewis Hall 048 or browse to https://support.dom.edu to submit a case.
SERVICE LEVEL AGREEMENT (SLA)
The target delivery time for KBA's is within five (5) business days after all information has been submitted online and approved by the direct supervisor and Information Technology.