Pre-Program Support
Meetings
Pre-Program Meetings
- The initial meeting will be held with IT, G&T, & OPC. The purpose of this meeting is to review the on-boarding process and expedite the activation and creation of teacher accounts, as well as discuss any available software requests. This meeting will be held in early April, targeting the first Thursday of the month.
- The second meeting will be held with IT and G & T. The purpose of this meeting is to discuss any general concerns, outstanding deliverables, and any additional software requests. This meeting will be held in late May, targeting the third/fourth week of the month.
Account Management
New Teachers
- Teachers are onboarded following standard procedures. Once all required documentation is completed with OPC, an onboarding request is submitted to IT.
- Teachers are considered DU staff and receive DU credentials. They are added to the Gifted & Talented printing group but do not receive DU laptops and are not visible in the directory (visibility is managed by OPC).
- In Active Directory (AD), their description should be set to: “Gifted & Talented (Insert Current Year)” for easy lookup.
- Credentials are sent to their personal email within 1–2 days of the onboarding request.
- Once credentials are received, teachers may visit the Support Center to obtain their Star Card.
- If onboarding more than five teachers at once, the Program Director should coordinate with the Support Center Manager to issue Star Cards in a group session.
Returning Teachers
- OPC must submit a request to extend account access through the new program end date.
- The G&T Returning Accounts Workflow should be added to the ticket to:
• Update the AD description.
• Unhide email addresses in the Outlook directory.
- Once completed, the Program Director should be notified and instructed to distribute password reset instructions to returning teachers.
Separated Teachers
- Teachers who do not return for the current summer should be separated like standard employees.
- OPC must submit individual separation cases for each teacher.
New Runners
- Runners require a DU ID number to receive a Star Card.
- The Program Director must complete the designated form for each runner to obtain an ID number.
- If onboarding more than five runners, a group Star Card session should be scheduled with the Support Center Manager.
Returning Runners
- Returning runners should visit the Support Center to verify Star Card activation. Reprints will be provided if necessary.
General Runner Access
- Runners typically do not receive personalized accounts due to age restrictions.
- The Program Director must request activation of the gtvisitor@dom.edu account at the start of the program.
- The password should be reset, and the account set to expire at the program’s end.
- This account enables access to printing, Wi-Fi, and campus computers.
Student Access
- If students require computer or Wi-Fi access, the Program Director must complete the guest account form.
- Students will be issued generic conference accounts that support simultaneous use.
University ID (Star Card)
Request A Star Card
- Star Cards may be requested by teachers who need either a first-time ID card or a replacement card. To submit a request, teachers must know their Dominican ID number. For first-time Star Card requests, a photo that meets the University's photo requirements must be provided. Photos are not required for replacement cards. To submit a request, click here.
Star Card Types
- Teachers will receive a Staff ID
- Runners will receive a volunteer ID
Classroom Preparation & Training
Specialized Software & Equipment
- The Program Director must meet with Support Services at least three weeks before the program begins to discuss software and equipment needs.
- Requests made after this deadline may not be accommodated in time.
- Equipment is limited to ELP, classroom, and event inventory.
- Physical setups must be documented in the IT Event Calendar.
- Any specialized software must be free or funded by the Gifted & Talented program.
- A ticket must be submitted to the Endpoint Team to remove software after the program ends.
Classroom Checks
- During the equipment/software meeting, the Program Director should provide a list of classrooms being used.
- These rooms will be inspected by the Support Center the week prior to the program starting.
Classroom Training for Runners
- Runners receive basic troubleshooting training (~30 minutes).
- The Program Director must coordinate training time with the Support Services team.
During Program Support
Printer Support
- Printers are checked daily during Week 1, then every other day starting Week 2.
- Users should report issues to the Support Center immediately and avoid attempting self-repairs.
General Support
- The Support Center assists with classroom, printer, and technical issues.
- Support is available Monday–Friday, 7:45 AM to 5:00 PM (summer hours).
- Contact via phone, email, or support request.
Post-Program Support
Account Management
Teachers
- At program end, a list should be submitted to the Support Center to:
• Set account expiration (limits access without disabling).
• Update AD descriptions.
• Hide accounts from the Outlook directory.
- Managed via the G&T Accounts – End of Program Workflow.
Runners
- The general runner account will automatically expire at the program’s end. No further action is required.
Classroom Clean-Up
- Equipment pickup must be documented in the IT Event Calendar.
- Classroom checks will be conducted after the program concludes