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TDNext is the ticketing application within TeamDynamix that allows departments to collect, manage, and track requests using fully customizable forms and workflows. This tool supports efficient collaboration between technicians and other departments using TeamDynamix.
1. Getting Started
Departments interested in using TDNext should begin by contacting the Support Center to schedule a demo. The demo highlights customizable ticket forms, workflow integration, and ticket reporting.
Support Center, Lewis Hall- Room 048
(708) 524-6888 | supportcenter@dom.edu
Hours of Operation:
- Monday to Thursday: 7:30 am-7:00 pm
- Friday: 7:30 am - 5:00 pm
- Saturday: 9:00 am - 12:00 pm
- Sunday: Closed
2. Completing the Onboarding Form (Located in the Attachments)
After the demo, departments must complete the TDNext Onboarding Form. This includes technician setup and form/service specifications.
Section 1: Technician Access Setup
List all technicians requiring access, including name, email, and access level (Employee, Manager, Supervisor).
Section 2: Form & Service Specifications
Use the onboarding template to define all services and forms needed by your department.
Default Attributes
Service Title, Ticket Title, Requestor, Description, File Attachments, Responsible, Responsible Group.
Custom Attributes
Departments may add additional attributes such as dropdowns, text fields, checkboxes, etc.
Email Monitors
TDNext can automatically create tickets from incoming email. Departments must securely provide login credentials and activation date.
3. Submitting the Form
Submit the completed form to the Support Center by emailing supportcenter@dom.edu. A TD administrator will create the application, grant technician access, and begin building forms according to the project plan.